The Role of Internal Control in Hotel Business: A Research on Five-Star Hotels

Abstract

Today, the growth of enterprises and the more eomplexity of their activities bring up the need for an internalcontrol system. Therefore, an effeetive internal control system must be established in hotel enterprises in orderto minimize the risks that may arise. Based on this fact, the main purpose of this study is to determine thepereeptions of hotel managers towards the internal control system and to examine the effeets of dependentvariable of "internal control system" on the independent variables of "segregation of duties", "protection ofassets" and "verification of transactions". Additionally, the sub-objeetive of this study is to researeh therelationships between managers' pereeptions of the internal control system and demographie eharaeteristies.The researeh was earried out with the partieipation of 120 managers in jive-star hotel enterprises operating inAlanya. The researeh data was eolleeted through questionnaire teehnique. As a result of the research, there wasno signifieant differenee between the independent variables of "segregation of duties", "protection of assets "and "verification of transactions" and the internal control system pereeptions of the managers. However, it wasalso eoncluded that managers ' pereeptions of the internal control system differed statistieally according to theiredueational status.