Algılanan örgütsel destek ve iş performansı arasındaki ilişkide öz yeterlilik faktörünün düzenleyici rolü: Bankacılık sektöründe bir araştırma

Abstract

The aim of this research is to examine the relationship between perceived organizational Support and work performance. In this sense perceived organizational support is approached in terms of support for personal development and reciprocity norm; whereas work performance is approached in duty performance and contextual performance aspects. The sample was applied on 180 bank employees from five different bank institutions located in İstanbul province. Perceived Organizational Support Scale, Perceived Organizational In/Out-Role Work Performance Scale and General Self Sufficiency Scale methods are utilized in data gathering phase. The collected data was assessed via t-test, correlation, hierarchic regression, single direction ANOVA analysis methods. In the light of the findings gathered from researches conducted, it is seen that a positive and meaningful relationship exists between personal development support, duty performance and contextual performance. However, the relationship between reciprocity norm support, duty performance and contextual performance is noteworthy but negatively correlated. In addition it is detected that self-sufficiency variable which is used as conditional variable in this study has no effect on perceived organization support and work performance. Upon the analysis conducted on demographic variables, it is seen that there is no meaningful result with regard to the comparison of duty performance and contextual performance in terms of gender, educational status and sector experience. Key Words: Perceived organizational support, work performance, self-sufficiency.