Now showing items 1-3 of 3
A measurement tool for customer relationship management processes
(Emerald Group Publishing Limited, Howard House, Wagon Lane, Bingley Bd16 1Wa, W Yorkshire, England, 2011)
Purpose - Customer relationship management (CRM) projects have a low success rate, which can be solved by better measurement of CRM process. The purpose of this paper is to define the CRM processes within a company and ...
Mathematical modelling of sustainable procurement strategies: three case studies
(Journal of Cleaner Production, 2016-02-01)
Sustainable procurement is the process of meeting the needs of an organisation with the most beneficial monetary value, while mitigating the diverse effects of its operations on society and environment. There are studies ...
An integrated approach to evaluating conceptual design alternatives in a new product development environment
(TAYLOR & FRANCIS LTD, 4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXON, ENGLAND, 2005-02-15)
As many companies have demonstrated over time, a conceptual design for a new product contributes greatly to an improvement in competitiveness, because it permits a reduction of costs, an increase in quality, and, often, a ...