Now showing items 1-4 of 4
A measurement tool for customer relationship management processes
(Emerald Group Publishing Limited, Howard House, Wagon Lane, Bingley Bd16 1Wa, W Yorkshire, England, 2011)
Purpose - Customer relationship management (CRM) projects have a low success rate, which can be solved by better measurement of CRM process. The purpose of this paper is to define the CRM processes within a company and ...
Fuzzy Integrated Vulnerability Assessment Model For Critical Facilities In Combating The Terrorism
(Pergamon-Elsevier Science Ltd, The Boulevard, Langford Lane, Kidlington, Oxford Ox5 1Gb, England, 2010-05)
Critical facility vulnerability assessment is a highly complex strategic activity in combating the terrorism and necessitates a structured quantified methodology to support the decision-making process in defense planning. ...
Fuzzy Modelling and Efficiency in Health Care Systems
(Ios Press, Nieuwe Hemweg 6B, 1013 Bg Amsterdam, Netherlands, 2012)
American Medical Institute reports that each year, because of the medical error, minimum fifty thousand people are dead. For a safety and quality medical system, it is important that information systems are used in health ...
A Fuzzy Risk Assessment Model for Hospital Information System Implementation
(Pergamon-Elsevier Science Ltd, The Boulevard, Langford Lane, Kidlington, Oxford Ox5 1Gb, England, 2012-01)
There is research which reveals negative effects of IT applications in the healthcare sector on both patients and staff. Therefore, methods are necessary to predict the risk of new healthcare information technology in order ...